Novus specialises in providing bespoke training solutions, working with our clients to examine and fulfil specific training needs. Novus stands for development. Whether that is development of people, products or services, we will continue to innovate. We believe that the best way to satisfy and exceed the demands of our clients is to listen openly, research thoroughly, manage skilfully and think freely.

The following list is a comprehensive but not exhaustive summary of products and services available to date. The lists may be used as a guide to the range of skills within Novus. Any training need within these skills areas may be addressed.

AFTERSALES | TECHNICAL | WARRANTY | PARTS | SALES | MANAGEMENT | MEDIA
Sales Training

Services - Sales Training

Novus’ offers a range of discreet Sales tools. A holistic programme of improvement may be developed for your specific requirements. We have experience of creating Sales courses that motivate, enlighten and provide tangible benefits for Sales specialists.

Our training is not limited to sales processes. We believe that a truly professional Sales executive will have an understanding of the expectations of potential customers; expectations influenced by Brand perception, advertising and market trends.

Our Sales training includes:

  • Brand strategy
  • Product overview
  • Features and benefits
  • Ride and drive, competitor comparison
  • Vehicle handover
  • The sales process
  • The product lifecycle
  • Segmentation - analysis
  • Competitor analysis / positioning
  • Finance and insurance
  • Caring for your customer
  • Customer care and the sales process
  • Communication skills
  • Working together - productive relationships at work
  • Technical appreciation of the motor vehicle (Sales)
We can develop courses to meet your specific requirements, using your material or as ‘from scratch’ projects.

For convenient and successful in-dealer training, consider our Building Blocks programmes

Building Blocks Designed to accommodate businesses that value development but whose staff cannot be taken away from their posts for whole days.

Building Blocks is not a standard, fixed content course. You design the course to suit your specific requirements by simply choosing from our selection of building blocks. Each block is a lively two to three hour lesson and typically two or three blocks are delivered in a day. Building Blocks is an extremely flexible, effective and cost efficient on-site development tool.

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